PLAYERS
- Help with a game
- Bugs and glitches
- Refunds
- Reporting a name or a player
CONTACTPRESS START
PRESS START
TO SAY HI
A real person on the Zerkzee team reads every message. Pick your mailbox, hit send, and we answer within two business days.
CHOOSE YOUR MAILBOX
EVERYONE ELSE
- Sites, press and business
- Embedding our games on your site
- Parents and guardians
- Privacy requests and the Privacy Officer
No phone line and no personal addresses. We never send from an address you cannot reply to.
FOLLOW THE FUN
Anyone claiming to be us from another account is not us. We never ask for passwords, codes or payment details on social media, and please don't send personal details by direct message.
THE FINE PRINT
DRAFT · NOT YET REVIEWED BY A LAWYER · NOT IN FORCE
Last updated 2026-10-28. Two mailboxes, both read by the studio: support for players, contact for everything else (sites, press, business, privacy requests and the Privacy Officer). Pick the one that fits and we answer within two business days. No phone line, no personal addresses, and we never send from an address you cannot reply to.
WHERE TO WRITE
| For | |
|---|---|
| Players: help, bugs, refunds, reporting a name or player | support@pixelarcade.co |
| Sites, press, business, embedding our games on your site | contact@pixelarcade.co |
| Privacy requests, parents and guardians, the Privacy Officer | contact@pixelarcade.co |
Automated mail from the arcade (sign-in codes, receipts) is sent by the platform that handles it; replying reaches support@pixelarcade.co.
BY POST
WebTailor, Ontario, Canada (full mailing address to follow).
Business address only. We do not publish personal addresses or phone numbers, and we never ask players for theirs.
LEGAL PAGES
Privacy Policy · Terms of Play · Parents and Kid Safety · Cookie Notice · Community Rules · Ads Disclosure · Test Builds and Bug Reports · Refund Policy. All linked from every page's footer.
SOCIAL ACCOUNTS
We post news and clips on two sets of accounts: the studio's (Zerkzee) and the arcade's (Zerkzee Pixel Arcade). The addresses are in every page's footer. They are for news; please do not send personal information, account details or reports about another player by direct message. Use the mailboxes above instead, so a person handles them under our Privacy Policy.
Anyone claiming to be us from another account is not us. We never ask for passwords, codes or payment details on social media.